Humana Medicare Transportation Coverage & Benefits
If getting to a doctor’s office, hospital, or pharmacy has become a challenge, you’re not alone. For many seniors and individuals with disabilities, lack of reliable transportation can be a huge barrier to proper healthcare. That’s where Humana Medicare transportation benefits come in. Whether you need non-emergency medical rides or routine transportation to healthcare providers, Humana offers options that could help you get the care you need—without worrying about how to get there.
Why Transportation Matters in Healthcare?
According to the American Hospital Association, 3.6 million people in the U.S. miss or delay medical appointments each year due to transportation issues. This can lead to worsening health outcomes, missed treatments, and higher medical costs over time. Seniors, in particular, face mobility challenges due to age-related health issues, lack of a driver’s license, or limited access to public transit.
That’s why Medicare Advantage plans—especially from providers like Humana—often include transportation benefits that Original Medicare does not.
What Is Humana Medicare Transportation Coverage?
To put it simply: Humana Medicare transportation coverage is a benefit included in some Humana Medicare Advantage (Part C) plans that helps members get rides to medical appointments, pharmacies, clinics, and sometimes even wellness centers.
Key Features:
- Non-emergency medical transportation (NEMT)
- Scheduled rides to and from medical appointments
- Covered trips to hospitals, doctor’s offices, dialysis centers, and pharmacies
- Partnered ride service providers (e.g., ModivCare, formerly known as LogistiCare)
Original Medicare (Part A and Part B) does not cover routine transportation. Humana’s Medicare Advantage plans are the only way to get this benefit.
Original Medicare vs. Humana Medicare Advantage
| Feature | Original Medicare | Humana Medicare Advantage |
|---|---|---|
| Routine Transportation Coverage | ❌ Not Covered | ✅ Often Covered |
| Emergency Ambulance Services | ✅ Covered (with limits) | ✅ Covered |
| Rides to Pharmacies | ❌ Not Covered | ✅ Sometimes Covered |
| Telehealth Support | ✅ Yes | ✅ Yes |
| Monthly Premiums | ✅ Standard | ✅ Varies by plan |
Types of Transportation Services Offered by Humana
Humana provides multiple transportation options depending on the specific Medicare Advantage plan you choose and the state you live in.
1. Non-Emergency Medical Transportation (NEMT)
For scheduled doctor visits, dialysis, dental check-ups, or therapy sessions.
2. Pharmacy Trips
Some Humana plans include transportation to and from the pharmacy to pick up prescriptions.
3. Wellness Visits & Preventive Care
Trips to wellness centers, primary care doctors, or vaccination appointments.
4. Fitness Centers (Limited Plans)
Some plans even include rides to SilverSneakers®-eligible fitness centers.
How to Check if Your Plan Covers Transportation?
Not all Humana Medicare Advantage plans include transportation. So how do you check?
Steps:
- Login to MyHumana: Go to https://www.humana.com and access your member portal.
- Search Plan Documents: Look at your Evidence of Coverage (EOC).
- Call Customer Service: Dial the number on the back of your Humana card and ask: “Does my plan include transportation benefits?”
- Ask Your Broker or Agent: They can compare multiple Humana plans for transportation features.
Transportation benefits are more commonly included in Special Needs Plans (SNPs) and Dual Eligible (Medicare + Medicaid) plans.
Learn More: Verizon 55+ Unlimited Plan: Pricing and Value in 2025
How to Schedule a Ride with Humana?
If your plan includes transportation, here’s how to book a ride.
Step-by-Step Booking Process:
| Step | Action |
|---|---|
| 1 | Call Humana’s transportation vendor (e.g., ModivCare) |
| 2 | Provide your Member ID, pick-up and drop-off addresses |
| 3 | Schedule your ride at least 48 hours in advance |
| 4 | Confirm appointment details and wait for pick-up |
Key Contact:
- ModivCare (Formerly LogistiCare): 1-866-588-5122 (varies by state)
Heads-up: Most plans allow 20 to 60 one-way trips per year—so plan accordingly.
Eligibility Criteria for Humana Transportation Services
Just having a Humana plan isn’t always enough. You’ll need to meet certain eligibility rules depending on the plan.
Common Eligibility Requirements:
- You must be enrolled in a Humana Medicare Advantage plan that includes transportation benefits.
- Rides must be for approved medical purposes (doctor visits, therapy, dialysis, etc.)
- You must schedule ahead of time (typically 2 business days in advance).
- Transportation benefit may be limited to specific regions or zip codes.
Emergency transportation (ambulance) is separate and typically covered by Medicare Part B.
What’s NOT Covered Under Humana Transportation Benefits?
Not every ride is fair game. These types of trips are usually not covered:
- Grocery store or general errands
- Personal events like weddings or funerals
- Emergency ambulance rides (handled by Part B)
- Last-minute or unscheduled transportation
- Out-of-network or long-distance travel
How Many Rides Are Allowed Per Year?
Humana typically caps the number of rides annually based on the plan type.
| Plan Type | One-Way Trips Per Year |
|---|---|
| Basic Medicare Advantage | 20–24 trips |
| Dual Eligible SNP (D-SNP) | 30–60 trips |
| Chronic Condition SNP (C-SNP) | Up to 60 trips |
Example: In Texas, the Humana Gold Plus HMO D-SNP allows up to 60 one-way trips/year.
Is Transportation Available in All States?
Nope. Transportation benefits vary by:
- State
- County
- Zip code
- Plan Type (HMO, PPO, SNP, etc.)
States Where Transport is Available
| State | Transportation Benefit |
|---|---|
| Alabama | ✅ Yes (varies by plan) |
| Alaska | ❌ Limited or unavailable |
| Arizona | ❌ Not in all regions |
| Arkansas | ✅ Available for D-SNP & C-SNP plans |
| California | ✅ Limited plans only |
| Colorado | ✅ In select urban areas |
| Connecticut | ✅ Available in major cities |
| Delaware | ✅ Included in some D-SNP plans |
| Florida | ✅ Yes (most counties) |
| Georgia | ✅ Covered in metro and suburban areas |
| Hawaii | ❌ Rarely included in plans |
| Idaho | ❌ Limited coverage |
| Illinois | ✅ Available in Chicago and suburbs |
| Indiana | ✅ Yes (for many Advantage plans) |
| Iowa | ✅ Available in some counties |
| Kansas | ✅ Covered under select plans |
| Kentucky | ✅ Coverage through D-SNP & HMO plans |
| Louisiana | ✅ Yes (especially for dual-eligible members) |
| Maine | ✅ Covered under select Advantage plans |
| Maryland | ✅ Available in urban/suburban areas |
| Massachusetts | ✅ Included in many SNP plans |
| Michigan | ✅ Widely available in cities |
| Minnesota | ✅ Limited to certain Advantage plans |
| Mississippi | ✅ Covered under select plans |
| Missouri | ✅ Transportation benefits in most cities |
| Montana | ❌ Very limited or unavailable |
| Nebraska | ✅ Available in select zip codes |
| Nevada | ✅ Offered in cities like Las Vegas, Reno |
| New Hampshire | ✅ Available under some HMO plans |
| New Jersey | ✅ Widely available for D-SNP enrollees |
| New Mexico | ✅ Yes (but varies by plan) |
| New York | ✅ Extensive availability across the state |
| North Carolina | ✅ Covered in many Advantage plans |
| North Dakota | ❌ Minimal availability |
| Ohio | ✅ For D-SNP plans |
| Oklahoma | ✅ Coverage available in certain counties |
| Oregon | ✅ Limited to larger metro areas |
| Pennsylvania | ✅ Yes (especially urban areas) |
| Rhode Island | ✅ Offered under select Advantage plans |
| South Carolina | ✅ Available in many counties |
| South Dakota | ❌ Rarely available |
| Tennessee | ✅ Coverage in metro zones and SNP plans |
| Texas | ✅ Yes (in major cities) |
| Utah | ❌ Limited coverage in rural areas |
| Vermont | ✅ Covered in select Advantage plans |
| Virginia | ✅ Available in Northern and Eastern VA |
| Washington | ✅ Transportation covered in most regions |
| West Virginia | ✅ Offered in some dual-eligible plans |
| Wisconsin | ✅ Yes, especially in urban centers |
| Wyoming | ❌ Very limited or unavailable |
Reviews & Experiences
Mary (Age 68, Florida):
“I don’t drive anymore, and I was missing my appointments. Once I found out Humana covers transportation, I scheduled through ModivCare. The drivers have always been on time.”
James (Age 72, Texas):
“The plan includes 30 rides a year, which works for my dialysis appointments. I just wish I could use them for errands too.”
Final Thoughts
If getting to medical appointments has become a hassle, don’t let that stop you from getting the care you need. With the right Humana Medicare Advantage plan, you could have access to reliable, scheduled rides that keep your health on track.
Here’s a quick checklist to help:
Humana Transportation Checklist:
- Call Humana to confirm transportation is included in your plan
- Schedule rides at least 48 hours in advance
- Track how many trips you’ve used
- Know your pickup windows and cancellation policies
- Explore alternate resources if ride limits are exceeded
FAQs
Does Original Medicare cover routine transportation?
No. Original Medicare only covers emergency ambulance transportation. Routine transportation is only included in Medicare Advantage plans, like those from Humana.
How do I know if my Humana plan has transportation?
Check your Evidence of Coverage (EOC) or call Humana customer service.
Is transportation covered for pharmacy visits?
Yes, but only under certain plans. Always confirm with your provider.
Can I bring someone with me?
Usually yes, but you must request a companion seat in advance when booking your ride.
How do I cancel a ride?
Call the transportation provider (e.g., ModivCare) as early as possible—usually at least 2 hours before pick-up time.
